return exchanges

What is your Return Policy?

We are able to accept returns or exchanges on uniforms, apparel, gear & equipment* only under the following conditions:

We do not accept exchanges or returns on the following items:

Any item returned that does not meet the above criteria will not be eligible (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc).

VENUM accepts unworn, undamaged goods within 30 days of receipt.

Please note: If delivery fails due to an inaccurate or incomplete shipping address, or if the customer refuses delivery, a refund will be issued once the package is returned. However, the refund will be subject to deductions for the shipping cost charged by the carrier as well as a 20% restocking fee.

Denied Returns:

For returns reviewed by the warehouse and flagged—typically because they are in non-original condition, dirty, contain pet hair, or have an odor—the item will be stored for up to two weeks. During this period, the customer must provide a shipping label for the item(s) to be returned. If the customer provides no further instructions within the two week window, the item(s) will be disposed of.

Return Policies are country-specific, please see the tabs below for more detail.

We will accept returns/exchanges on uniforms, apparel, gear & equipment* only under the following conditions:

We do not accept exchange or return on the following items:

Return Policies are country-specific, please see the tabs below for more detail.

VENUM accepts unworn, undamaged goods purchased within the last 30 days, with its original packaging and tags.

If qualifying, VENUM is happy to offer its customers easy returns and instant exchanges.

For all orders shipping to Hawaii, Alaska or Puerto Rico, standard shipping may take an additional two weeks.

FREE EXCHANGE - USA ONLY on all products with the exception of the following:

SIZE / FIT ISSUES

VENUM products should fit perfectly. Not quite right? Remember: Exchanges are free. We encourage you to try another size if necessary!

RETURN - CANADA ONLY on all products with the exception of the following:

VENUM accepts unworn, undamaged goods purchased within the last 30 days, with its original packaging and tags.

RETURN/EXCHANGES - MEXICO & LATAM Countries on all products with the exception of the following:

VENUM accepts unworn, undamaged goods purchased within the last 30 days, with its original packaging and tags.

VENUM offers easy returns and instant exchanges to ensure you get the perfect shoe.

For all orders shipping to Hawaii, Alaska or Puerto Rico, standard shipping may take an additional two weeks.

FREE EXCHANGE - USA ONLY on all products with the exception of the following:

SIZE / FIT ISSUES

Venum fit should be perfect. Not happening? For more tips and tricks, contact info

Remember: Exchanges are free.

You can ultimately try another size if necessary.

VENUM accepts unworn, undamaged goods purchased within the last 30 days, with its original packaging and tags.

RETURN - CANADA ONLY on all products with the exception of the following:

VENUM accepts unworn, undamaged goods purchased within the last 30 days, with its original packaging and tags.

For all orders to Mexico and Latin American countries, we invite you to visit our dedicated website:

https://www.venum.mx

RETURN/EXCHANGES - MEXICO & LATAM Countries on all products with the exception of the following:

What is your Return Process?

To initiate a return for an order shipped within the United States, please visit our Returns Center.

For returns outside the continental U.S. (including Hawaii, U.S. Territories, and Alaska), email us at contact.us@venum.com.

International returns are eligible for refunds only, and customers are responsible for return shipping costs.

Please include a downloaded returns form with your shipment.

Note that refused deliveries will be refunded minus carrier shipping costs and a 20% restocking fee.

If your order was shipped within the United States, you can initiate a return at any time by visiting our Returns Center.

If you are returning a purchase outside of the United States, please contact return.us@venum.com to return or exchange an international order (Hawaii, US Territories, and Alaska included). Return and/or exchange shipping costs for international orders are the customer’s responsibility.

VENUM was created as a brand committed to obliterating boundaries. In this spirit, it’s important to us that our international customers experience less of them. Our checkout will automatically include duties and taxes for all international orders so there are no more surprise delivery fees and unnecessary delays.